The Red Hat Partner Relationship Management (PRM) Modernization team is hiring a Business Analyst to support the continued development & maintenance of the platform. You will assist with the design processes and changes to processes that will be used to implement the business transformation solutions. This is accomplished through research and fact-finding combined with an understanding of applicable business processes & systems. You’ll play a key part in accelerating our journey to a brand new instance of Salesforce.com (Lightning) that will support Red Hat’s future growth. As a Business Analyst, you will coordinate with cross-functional SMEs and Key Interlocks to ensure business vision / requirements are meeting the needs of the organization. What will you do: Work with cross-functional teams to map features into well-defined product requirements including features, user stories, and acceptance test criteria Collaborate with Product Owner, Business Architect and IT development teams to deliver features in a timely manner Identify and resolve gaps between new and existing business processes and applications and facilitate implementation of new business processes and modifications Apply critical thinking to troubleshoot issues quickly and effectively Hand on key support for Out Of the Box Configurations and workflow set up tied to the process requirements Responsible for writing UAT Scripts to ensure full end-to-end testing of functionality before releasing into production Coordinate UAT activities across multiple business and technical teams Supports adoption and business benefits through white glove support during each release with through training and engagement with the user community Will provide front-line business process support across the entire Sales lifecycle leveraging best practices and facilitating enhanced business metrics across multiple platforms What will you do: 5+ years experience working as a business analyst with commercial experience with a vendor, reseller, or distributor in operations or IT, supporting sales tools such as CRM(Salesforce.com), CPQ/CLM, Anaplan etc In-depth knowledge of PRM and CRM systems Experience in designing and implementing new Salesforce objects, workflow rules, custom layouts, and other standard Salesforce customization preferred Knowledgeable in different GTM Routes on how a particular deal could be transacted; exposure to cloud marketplaces is a plus Accountable to deadlines and able to manage competing priorities Innovative and analytical problem-solving skills with close attention to detail Ability to work as part of a matrixed, agile team in a collaborative environment Excellent business insight and understanding of the organization’s goals and objectives About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply. We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. 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