The Officer – Process Compliance embeds SOP discipline across Interwood’s sales and operations. The role executes audits and controls, drives NCR/CAPA closure, and enables teams through training and clear documentation—so processes remain efficient, compliant, and customer-centric. The officer partners with function heads to monitor adherence, reduce cycle times/errors, and keep evidence audit-ready. Key ResponsibilitiesProcess Audits & Controls Plan and execute monthly/quarterly audits and spot checks across sales and marketing division. Test control points (approvals/discounts, GRN/GI, stock moves, document completeness) in SAP/ERP and on-ground. Maintain risk registers; flag over-aging observations and control gaps with escalation. SOP Governance & Continuous Improvement Maintain and version SOPs, forms, and checklists; circulate updates and track acknowledgements. Map workflows (AS-IS/TO-BE), identify waste/gaps, and recommend simplifications aligned with policy. NCR & CAPA Management Log non-conformances, assign owners, and track CAPA to closure with effectiveness checks. Lead RCA using 5-Why/Fishbone, prevent repeat issues, and verify embedded controls. Data, Dashboards & Reporting Publish dashboards on audit scores, NCR trends, SLA breaches, stock variances, and process adherence. Ensure evidence repositories are complete, indexed, and audit-ready. Compliance (ISO/HSSE/QA) & External AuditsVerify housekeeping/5S, PPE, and safety practices at showrooms and sites.Special Projects & CI Support targeted improvements (e.g., order-to-installation cycle time, documentation error reduction, shrinkage control). Track benefits and standardize wins into SOPs. RequirementsQualifications & Experience Bachelors in Business/Operations/Industrial Engineering/Supply Chain or related. ISO Internal Auditor training (preferred). 1–3 years in process/compliance/QA/internal audit within retail, manufacturing, or projects. Exposure to SOP drafting, audits, NCR/CAPA, and operational KPIs. Technical Skills Audit planning & sampling, RCA (5-Why/Fishbone), control testing. Strong Excel/Google Sheets (lookups, pivots); Power BI/Qlik (nice to have). Working knowledge of SAP/ERP transactions (sales order, GRN/GI, inventory, approvals). Documentation discipline and evidence management. Soft Skills Analytical, objective, and detail-oriented; high integrity. Clear written/verbal communication; stakeholder management. Ability to prioritize, follow through, and drive cross-functional closure.
